Posts Tagged ‘Mobile’

Second Screen: How big is it?

secondscreen

If you spent most of this winter in front of the TV with your laptop, tablet or phone in hand you wouldn’t be alone.  You’d be surprised at how big ‘Second Screen’ is these days.  Hint: it’s massive.

Second Screen

Second Screen is one of the growing interests in the digital industry for good reason.  It unites online and offline, mobile and non-mobile and can enhance entertainment on the bigger TV screen by providing extra information and content on a smaller screen in truly multi-tasking millennial behaviour.  The 2013 human being is after all a highly evolved species when it comes to consuming as much digital content as possible these days.

So, what are the stats?

Well. More than two-thirds (that’s between 75% – 85% to be slightly more exact) of TV viewers say they use devices while watching TV.  The now-common sight of your flatmate chatting on Skype while watching a nature documentary or your spouse researching your next holiday while Eastenders blinks on the screen means this isn’t news to most of us.  Performing largely unrelated tasks in front of TV screen is fast-becoming the norm the country over (about  apparently – the most common Second Screen multitasking activity we do according to Neilson’s April 2012 study).  However when the content of both screens is linked somehow, now that is when Second Screen becomes really rather interesting to the digital world.

Picture the scene; shopping for ingredients to cook a recipe online whilst inspired by watching Nigella, or tweeting about competition favourites whilst watching X Factor.   Even the once time worn ‘Question Time’ format has received a new lease of life via its ‘Twitter Panelist’ addition giving the nation a voice from their sofas.

When the use of two screens results in a transaction, of either a monetary or social kind, then the potential for Second Screen is quite inspiring to people like us.  Although think about it; performing something via a Second Screen that is related to content on the 1st isn’t likely to take up the entire Second Screen experience because of the nature of online behaviour, with users often flitting from various tasks.  For example while a fifth of us are chatting about the shows we’re watching on social media its unlikely we’re on social media for this sole purpose – (between 42% and 48% are using Social Media on S.Ss, for both related and unrelated use).  Similarly interaction with polls and voting scored well with survey respondents.

Those performing tasks on their Second Screen that relate to the first screen (i.e. the TV) is said to be around the 40-50% mark while around 30-45% of us are engaging with adverts while looking at products on our Second Screen.  In July 2012 an eDigital/IMRG survey of 2000 people in the UK showed that 80% of smartphone, 81% of tablet and 73% of laptop owners use their device in front of the TV, with an impressive segment of these admitting to use these devices to browse products they’ve seen in adverts or shows.  In a similar survey by Red Bee Media and Decipher, also of 2000 Britons, showed that 86% of tablet and smartphone owners use their device while watching TV although, as reported in the Guardian, “although only one fifth have used a “synchronous companion app” (e.g. a Zeebox-style app) to do it.”
secondscreen2

Google’s investigation into Second Screen is apparently ‘one of the most widely quoted studies into multi-screen habits’ stating that a healthy 77% of us now compliment TV watching with another screen.  Although with the opportunities that Second Screen user behavior offers us Google offered a warning too, that ultimately it means a distribution of attention.  We are no longer devoting all ourselves to watching shows.  We are in a divided state of “simultaneous usage” or “connected viewing”:
secondscreen3

So after assessing where second-screen behaviour is currently, what are our thoughts on how this can create exciting opportunities for the digital world to explore with clients.

  • We believe that Second Screen could offer event-orientated apps (e.g. the much-lauded F1 app) an extra dimension where users unable to attend have access to live, socially integrated information and special features at home while watching the highlights on TV, giving them a richer experience via digital if they are unable to be there in person.
  • Transactional/searching and booking apps could integrate more closely wit TV advertising campaigns in future, as a way of capitalising on the link between the two screens and behaviours.

We are speaking to a number of our clients about how understanding S.S could benefit their digital strategy, because we think there are a great deal more opportunities for S.S going forward, but these will do for now.  We can’t, after all, give all our clever ideas away now can we?

If you’re interested in finding out more about what we do, get in touch with adam@vexeddigital.com

The Changing World of Multichannel Retail

It may just be the aftermath of the Mobile World Congress in Barcelona, but all the talk seems to be about mobile commerce:

  • eBay/Paypal expecting to process $7bn worth of mobile transactions in 2012;
  • Facebook becoming involved in mobile payments;
  • UK retailers seeing mobile grow to over 5% of their digital revenue;
  • Our very own client Domino’s Pizza reporting over £10m in sales from iPhone alone.

Such enthusiasm is hardly surprising given the numbers involved. We are however even more excited about how it all fits in the wider picture of multichannel retail.

The Packaged Internet

We have entered the era of a “packaged internet” – one where apps, smart TVs, tablets, e-readers, gaming devices and other emerging platforms are eroding the dominance of the destination site. Indeed social networks have effectively created new channels within the open web itself.

For retailers, this rapid fragmentation of digital channels has  accelerated the need for re-defining their multichannel strategy. What should that strategy include?

1 – Go where the customer is. Brands must be prepared to address each of these individual channels in turn, taking their product to the consumer rather than a continued reliance on the user finding them. If they don’t then you can guarantee someone else’s brand will do.

2- All touch points must be considered as a whole. Customers expect the same experience as they flip between channels and devices. In the case of mobile alone there have been too many ’rush to market’ efforts that have left retailers with disconnected and under functioning apps. They will frustrate consumers whilst at the same time draining marketing budgets.

3 – Connect online and offline. 2012 is the year when smartphone owners, at least in the US, will go over 50% , and vitally 77% put their phone to use while shopping.  It is time for the ‘connected consumer’ - people using their devices to augment their shopping experience, from price comparison and suggestions to purchase validation through their social networks.  As a result we are at last developing a direct link between the online and offline worlds leading to a better understanding of the customer as a whole, enabling the retailer to enhance the in-store experience and ultimately increasing conversion rates.  The more the gap between digital channels and in-store understanding narrows, the bigger the opportunity for the retailer – especially as 90% of purchases are still made at bricks and mortar stores.

Make the most of mobile

In summary whilst all the talk currently is around mobile commerce, there is a bigger opportunity out there for those willing to encompass a broader approach to multichannel. Newcomers and established players alike should use the momentum behind mobile retail to develop a fuller more integrated multichannel strategy.

In particular:

  • Optimum solutions require better APIs – a thankless task in the short term but one that will nevertheless reward in the longer term, as new platforms emerge and commerce becomes more distributed;
  • Mobile sits nicely between off and on-line – it offers a great opportunity to create a more seamless experience for consumers and ensures in-store becomes a major part of the multichannel approach;
  • Don’t be afraid to fail. Trialling new devices or platforms might not bring the commercial results anticipated, but they deliver invaluable learnings for the future.

Future Platforms strongly believe that retailers and e-tailers alike should be planning to execute effectively across all channels, looking for ease and consistency as their customers switch from one to the other.

We have been applying this approach to Domino’s Pizza since 2006, working across their e-commerce site, social media, in-store kiosks and more recently mobile.

The results speak for themselves: online sales at £183.1m, over half of Domino’s overall sales and up 43% from the previous year, with 13% of digital sales coming from mobile and tablets alone.

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Innovation, Innovation, Innovation

Fashion & Retail Are Ramping Up Digital Innovation

Ever since this Tesco Korea virtual store promotion all eyes have been on retail for the next dazzling digital showcase of innovation.  Tesco built on their augmented reality success this week with the launch of a Facebook-Based Virtual Fitting Room that ticks the box of every current digital marketing trend.

Women’s magazine Glamour undertook a similar campaign at London Fashion Week when they created a Fashion-Orientated QR code ‘Shoppable’ wall.  This year’s LFW not only showcased trends for clothing and beauty this year but was a tour de force of how the Fashion, Beauty and Retail industries are pushing forward with innovative ways of selling and promoting goods via various digital channels.  Amongst other brands excelling in this arena were Burberry’s interactive, panoramic catwalk finale livestream of their catwalk show, which used motion reactive technology allowing viewers to view each look in 360 degrees. #Burberry is also now the world’s most followed brand on Twitter, their Twitter & Instagram catwalk previews -which saw the brand to trend globally two seasons in a row- have set the tone for other fashion brands and houses looking to stay on trend in every way.

Mobile World Congress

So far, so much to report on from Barcelona’s premier global summit for all things Mobile this week.  Our Client Service Director at Future Platforms, Sergio Falletti, is out there at the moment.  Eric Schmidt’s annual keynote speech proved a hot ticket, where his message was one of a bright future for mobile as a platform for empowerment for communities and the individual.  Schmidt touched on political themes and spoke out against the mounting legislation that threatens web innovation and praised technology and mobile as a means to facilitate political change; “In times of war and suffering, it will be impossible to ignore the voices that cry out for help”.

Facebook to File for $5b IPO Today

In Today’s Web News…Facebook’s long-anticipated IPO is due to be released today.  Watch this space on how much it goes for…The Internet is still a buzz with post SOPA legislation apposition, now it is the turn of ACTA.  Instapaper talks the App Economy, Angry Birds talks Piracy and Blackberry hopes for a comeback.

Facebook to File for $5b IPO Today

Internet Drowns in Inaccurate Anti-ACTA Arguements

Ocado’s Mobile Sales Growth

Instapaper Founder Marco Arment on the App Economy

Marketing Budgets 2012

Digital Storytelling

“Agile” Digital Music 2012

Angry Birds Boss: Piracy Gets Us More Business

The Platform Graveyard: Lessons Learnt

RIM Restyles Next Generation Blackberry

PhoneGap Build Support Comes to Version 1.4.0

Making an iOS App is Not Cheap

A House Designed Like  Web Application

76 Storage APIs

Design Apps: Beauty & Functionality

Heineken’s Valentine’s Day ‘The Serenade’ Facebook App

Everyday at Vexed we round up the industry stories that we find interesting and insightful. These are sent round in an email digest, helping to inform the work we do for our clients and keep us at the forefront of digital. If you have questions about any of these stories or would like to talk to us about projects based on any of them, drop us a line at info@vexeddigital.com.

Tom Hume’s Mobile Predictions for 2012

Start-of-year predictions are a cliche of blogging, and the really big stories of the last year came from the left-field: few predicted that HP would drop WebOS and shutter the TouchPad just a year after shelling out $1.2bn for Palm, or the frenzied yet thorough bedding of Nokia by Microsoft. Yet it’s worth looking for a few trends, and considering what might happen if they continue.

“Web versus native” is the “Mac vs PC” debate of the 21st century: a frequently hyperbolic argument based on the false premise that for one to win, the other must lose. The web won’t be going away any time soon, and every aspect of it is being actively developed by smart, well-funded organisations who live and breathe it. At the same time, mobile users are voting with their feet and choosing native apps over web, where both are available – see the investigative work of Ben Evans, who concludes that 70% of Facebook mobile users use apps. This fits in with figures Comscore revealed at Mobile Monday in London this last July: mobile web usage is growing, but app usage grows faster (for Facebook at least).

So here’s a prediction: contrary to what you might read elsewhere, 2012 isn’t the year when native apps are overtaken by the web. For services which are frequently used or have a commercial aspect, apps are justified and so increase their lead; but there’s plenty of room elsewhere to allow for a healthy growth in mobile web use too.

Kindle is looking increasingly interesting, with over a million devices being sold a week in the run-up to Christmas. That’s not bad, but in the same quarter Apple sold just over 28 million iPhones and iPads (2.3 times as many), and Google announced 700,000 Android activations a day (4.9 times as many). Whatever the proportions, that’s three healthy ecosystems: that’s good news for consumers, and good news for providers of content and services who can reach them.

It’s hard to imagine that B2C sales of apps are sustainable. We’ve just seen the mighty (and endearingly frank) UsTwo come clean about sales of their excellent Whale Trail game, which despite being high quality and getting lots of press attention has so far failed to turn a profit, and is unlikely to do so on the back of Android sales alone. A resetting of expectations regarding the riches to be found in indie game publishing is long overdue. We saw this happen with J2ME games in the mid-2000s, and with the web itself at the turn of the millenium: frictionless distribution is not the only ingredient of a successful business.

And finally, a few stories to keep an eye on this year: the various lawsuits in which Android is embroiled (Oracle vs Google, Motorola vs Android, Samsung vs Apple) make for fascinating reading with the aid of the excellent FOSS Patents blog from Florian Mueller. Nokia and Microsoft have executed well so far on their first product, the Lumia; whilst a good product may not itself be enough (as HP/Palm showed with WebOS), it’s a great first step and Microsoft will be spending heavily this year to keep up momentum. And finally, 2012 is set to be a big year for the newspapers: buffeted by scandal and with the honeymoon of their first tablet apps over, now working out how they’ll build sustainable digital businesses.

by Tom Hume

Congratulations Nokia Lumia 900

Today’s web news…

In today’s news the Nokia Lumia 900 won a best of CES Award in a marked success for the WP7 device while Google continued to come under fire from both its announcement to include social in its search and a Kenyan startup scandal awash on Twitter.  In other news apps are everywhere, from opposing SOPA, educating youngsters about UN issues or just adorning the humble car.

Congratulations Nokia Lumia 900

Is Too Much Plus a Minus for Google?

The Boycott SOPA App

Cars Connect with Apps

Android Devs Get Schooled on Style

9 Digital Campaigns to Learn From

2011: A Bad Year for The PC

Facebook Serves Up Plugin for Comments on Mobile Websites

Huge Queues For Chinese iPhone 4S Launch

Foursquare Explore Threatens Gogle & Facebook’s Place Recommendations

Unites Nations – Score The Goals App

A Theory of Online Jihadist Sites

Use Fluid to Create Gmail App on Your Mac

The Trouble with Social Search

Steampunk GPS App

Social Commerce Site Jewelmint

Everyday at Vexed we round up the industry stories that we find interesting and insightful. These are sent round in an email digest, helping to inform the work we do for our clients and keep us at the forefront of digital. If you have questions about any of these stories or would like to talk to us about projects based on any of them, drop us a line at info@vexeddigital.com.

Halifax Launches First Cross-Platform Mobile App

Today’s web news…

In today’s news Halifax has launched a cross-platform app in a trend that sees banks attempting to reconnect with customers and offer broader customer service via apps and mobile rather than in-store.

In the run-up to the festive holidays app developers are rushing to deliver the goods in time for what is predicted to be a huge year for Apple products as gifts, the Kindle Fire gets an update and ASOS reports a staggering uplift in their Marketplace figures…

Halifax Launches First Cross-Platform Mobile App

App Developers Rush to Meet Apple Holiday Deadline

Parallel Programming in .NET

Styles of Twitter Updates for Online Retailers

ASOS Marketplace Sales Grow 690% Over The Past Year

Google Adds Google+ Brand Pages to Search Results

Amazon Kindle Fire vs. iPad2

How is Customer Service Via Facebook?

Anti-SOPA Plugins Render Censorship Law Pointless

Amazon Updates Kindle Fire

YouTube’s 10 Most Watched Videos of 2011

Record Your Movements with AntiMap

British TV Sales in 2011: Winners & Losers

Steve Jobs: Billion Dollar Hippy

New iPhone App Connects Strangers Globally Through Instagram Photos

Book Review: HTML5 & CSS

Firefox Dependency on Google Continues

Digital Trends and Their Impact on Content Marketing

Lacoste Opens Christmas Popup Shop on Facebook

Discovr Movies

Everyday at Vexed we round up the industry stories that we find interesting and insightful. These are sent round in an email digest, helping to inform the work we do for our clients and keep us at the forefront of digital. If you have questions about any of these stories or would like to talk to us about projects based on any of them, drop us a line at info@vexeddigital.com.

Mobile Retail Now

Mobile retail It’s a running gag in the mobile industry that every year since 2000 has been “The Year Of Mobile”, but there are clear signs that when it comes to retail the tiny touchscreens in our pockets are starting to make their presence felt.

Russell Buckley of Eagle Eye Solutions draws a nice distinction between two areas where retail is embracing mobile: first, by allowing full commerce through the phone (for instance, with Amazon), but secondly by supporting the experience of high street shopping (with coupons or price comparison services).

Innovation Everywhere

Look around the industry, and you can see innovation in every part of the consumer journey:

1. Groupon are the big name in mobile coupons, but Google Offers have a product in beta and smaller players like Eagle Eye Solutions (who tie directly into the EPOS infrastructure in-store) are snapping at their heels;

2. App stores are awash with price comparison tools like Idealo, and the big Internet players are active here too: Amazon caused a furore last weekend launching their Price Check app into the US App Store, drawing criticism from a US senator, and Google have a product in this category, Google Shopper;

3. Payment systems are moving beyond the Internet and into the real world. In the US, Square are letting small retailers accept credit card payments through an iPhone app coupled with a cheap dongle; PayPal are returning to their roots (they started out helping Palm Pilot owners send money to one another over infrared); and yes, Google are rolling out Wallet for in-store payments (and rolling their existing payment service, Checkout, into it in the process). VISA are also busy; but they seem to have announced a mobile-related alliance or product in most of the last 10 years, leaving their credibility a little questionable; Fulfilment has seen a revisiting of business models we presumed were dead and buried: start-up Shutl promises 90-minute delivery of goods, which Webvan and Urbanfetch failed to execute on in the late 1990s.

Can you say “disintermediation”? 15 years ago the Internet was hailed for cutting out middlemen through e-commerce. Today, mobile is letting the same businesses that pioneered on the web extend their reach onto the high street, along with some new entrants. Technology isn’t the only driver of this: the current economic climate is likely to fuel both consumer interest in getting the best deals, and retailers’ interest in maximising their own efficiency.

Traditional retailers aren’t standing still, with supermarkets in particular working hard to retain loyal customers. Sainsbury’s is offering its own price-match product, giving customers who would have saved by shopping at Asda or Tesco money-off vouchers once they’ve completed their purchase. Meanwhile Tesco are bathing their stores in free Wi-fi, the official press release for this acknowledging that price comparison is one of the key uses their customers make of the new network. Are these displays of confidence, or desperation?

And the signs are that consumers are finally engaging with mobile commerce: 4.2m UK consumers access retail sites through their mobile phones according to Camerjam, and in the US a study by Oracle/ATG showed that half of US consumers use mobiles to research and browse products: with that number split fairly evening between the sexes, and growing steadily.

The technology is there; the economic drivers in place; and both retailers and consumers are showing enthusiasm for mobile retail, at last. The high street might be taking its first steps on a path already trodden by the music and print publishing industries…

by Tom Hume

Financial Times Backs Android with New App

Today’s web news…

Financial Times Backs Android with New App

Lonely Planet’s Mobile Travel Startup Launches

e-Reader or Tablet for Christmas?

One in Four Transactions Completed via Mobile says Starbucks

Disguise Your iPad as an Apple II

Foursquare Tops 15m Users

Graphing Comes to Google

Spotify, Android, Apple TV & The New App-athy

How to: Pagination in Cassandra

EasyJest Enters Mobile Arena with ‘Speedy Booking’ App

POV: The End of Social

StumbleUpon Launches Major Redesign & Success

Auto-Save in Your Forms with HTML5 and Sisyphus.js

Everyday at Vexed we round up the industry stories that we find interesting and insightful. These are sent round in an email digest, helping to inform the work we do for our clients and keep us at the forefront of digital. If you have questions about any of these stories or would like to talk to us about projects based on any of them, drop us a line at info@vexeddigital.com.

Why Facebook Timeline Will Be Huge for Brands

Today’s web news…

Facebook’s new timeline and ‘frictionless sharing’ continue to hit the headlines this week with a storm of controversy building around Facebook’s announced plans.  Read all the top stories below.

Zynga’s David Ko told the Guardian that they believe mobile to represent a “a new social gaming frontier” and that they aim to be “the best content creators in the world” with their successful gaming platforms and will focus on the rapidly expanding market for gaming on mobile.

On the topic of Mobile a study by Flurry in the US showed mobile apps to mirror TV usage, in that apps are used most around peak TV watching times in the evening.  Another study in the US showed that 20 million people use mobile apps every hour.

Why Facebook Timeline Will Be Huge For Brands

Groups Ask For Ban on Facebook’s ‘Frictionless Sharing’

Zynga’s David Ko Talks Smartphone & Tablet Gaming

Web & Mobile App Use Peaks At Night

Google Analytics Adds Real-Time Traffic Data

Groupon Rewards: Groupon Customers Rewarded for Merchant Loyalty

Flurry data Shows Mobile Apps Used Hourly by 20m in US

Cognitive Psychologists to Gather Data from Smartphones

3G Turns 10

Halo Networks Get £1.6m First Round to Offload Mobile Data to Wifi

Michael Jackson Tribute to Stream Live on Facebook

Profile of a Social Strategy

Everyday at Vexed we round up the industry stories that we find interesting and insightful. These are sent round in an email digest, helping to inform the work we do for our clients and keep us at the forefront of digital. If you have questions about any of these stories or would like to talk to us about projects based on any of them, drop us a line at info@vexeddigital.com.